General FAQs
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How do I join the XLSOR program?
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To join the XLSOR program, please email our team at connect@xlsor.com or fill out the form on our website - LINKED HERE. We will schedule a call to discuss our options in your region.
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What is XLSOR?
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XLSOR is a data-driven platform that provides accurate fruit data for harvest and sales planning. With over 6 years of testing and active calibration, XLSOR benefits growers and retailers through custom reports tailored to reduce risk, plan harvest labor needs, and inform farmers of the highest-quality fruit on their operation!
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What services does XLSOR offer?
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XLSOR offers a simple and easy solution to optimize yield, more precisely plan harvest timing and logistics, and better measure fruit quality. We send you a scanning device, and you receive data-driven reports with full-time customer support
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Today we support peaches, nectarines, apples, pears, kiwifruit, and grapes in the southwest, pacific northwest, california, and mediterranean regions. We also partner with growers to develop models for new fruit types and new regions. If there is a fruit or location not listed above for which you’d like crop management, harvest and quality data, please reach out to us here: https://www.xlsor.com/connect
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How does the XLSOR fruit scanner work?
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Using XLSOR is easy! Simply scan 40+ fruit from different trees of the same variety, upload your data via Wi-Fi, and receive a custom report to help inform your harvest decisions.
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What are the benefits of using the XLSOR scanner?.
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XLSOR data analytics can improve harvest outcomes by:
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providing insights on crop management and guidance for thinning or other planning
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Providing real-time data-informed harvest timing based on Dry Matter Content and Chlorophyll Content.
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Reducing unnecessary fruit crop waste by optimizing harvest timing
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Measuring fruit quality with non-destructive BRIX measurements
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How accurate is the XLSOR scanner?
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Once a model is developed for a fruit in a given region, XLSOR accuracy of harvest timing is within +/- 3 days at the 4-week pre-harvest scan & report
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For new fruits or new regions, XLSOR can offer insights in the pilot season and accurate reports the season following
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How do I get an XLSOR scanner?
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Once you have joined the XLSOR program and filled out a Customer Agreement and submitted payment, a scanner will be shipped to you within a week before your first scan date.
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Today our pricing is for the lease of a scanner each season; if you are interested in purchasing a scanner, let our team know here https://www.xlsor.com/connect
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What kind of training is provided by XLSOR?
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XLSOR requires no extensive training! Included with the scanner are short, instructional videos on connecting to Wi-Fi, scanning the fruit, and uploading the data. Additionally, a user guide is included in your onboarding packet and scanner delivery.
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What types of fruit can the XLSOR scanner be used on?
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Today we support peaches, nectarines, apples, pears, kiwifruit, and grapes in the southwest, pacific northwest, california, and mediterranean regions. We also partner with growers to develop models for new fruit types and new regions. If there is a fruit or location not listed above for which you’d like crop management, harvest and quality data, please reach out to us here: https://www.xlsor.com/connect
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We already know when our fruit is ready - we’ve been doing this for generations - Why use XLSOR?
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We know many growers have years, if not decades, of growing experience. Your orchard managers have fine-tuned noses! While sight, touch, smell and taste can give good indicators, our climate is rapidly changing, creating unpredictable weather and temperature patterns that can change the course of a harvest season. Making timing predictions is much more complicated with this new reality and data simply gives you more knowledge and more power.
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Support FAQs
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What should I do if my scanner is not working properly?
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If your scanner is experiencing issues try these steps:
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If fruit has been scanned but cannot upload:
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First, backup the data.
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Remove the SD card from the scanner and place it into your computer. Copy all of the files to a folder.
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After copying the data to your computer, return the SD card to the scanner.
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Restart the scanner by turning off for at least 10 seconds. Hold the power button until the XLSOR logo appears on the screen. If the scanner is still failing to upload, the folder on your computer can then be uploaded to the Google Drive and shared or emailed to connect@XLSOR.com.
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If your scanner is not turning on: Please connect the scanner via the included power adaptor and allow it to fully charge before using.
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Applicable troubleshooting videos below:
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What kind of support is available after signing up?
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XLSOR provides support through email or phone.
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Common FAQs
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How much does joining the XLSOR program cost?
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The cost of joining the XLSOR program varies by the number of varieties of crops on your operation.
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Click here to contact us for pricing in your area (https://www.xlsor.com/connect)
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Will the scanner tell me which of my fruit has the highest quality?
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Your BRIX results will be shown on each report at the 3 points in the growing season. Custom analysis will also be provided so you can better understand the data or if you are not familiar with the BRIX measurement.
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Can I scan at a different time than my scheduled days?
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As you know as a grower - timing is everything! We recommend scanning within 24 hours of your scheduled scan dates for the highest accuracy.
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What data does the XLSOR scanner collect?
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XLSOR gathers data on dry matter (sweetness potential), chlorophyll index (fruit maturity), and Brix (current sweetness level). Additionally, reports generated for each operation are done so based on weather trends in the region.
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How does the XLSOR scanner handle variations in fruit size and shape?
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The scanner uses a broad-spectrum light to capture data across different fruit sizes and shapes as long as the fruit is properly placed on the sensor.
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Does the XLSOR scanner require internet connectivity?
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The XLSOR scanner does not require internet connectivity to scan fruit while in the orchard. Wi-Fi is required to upload the scanner data to the XLSOR server.
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What is the average response time for customer support inquiries?
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The XLSOR team will respond to any customer support inquiries within 24 business hours.
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Are there any video tutorials available that provide support or training?
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How important is it to get the exact scan date from XLSOR?
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XLSOR provides scan dates to your operation, in order to get the most accurate prediction, we recommend adhering to the schedule and scanning within 24 hours of the suggested time.
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How does XLSOR save me time and money?
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XLSOR streamlines orchard management decisions, making it easier to determine when to harvest, what fruit to harvest, what fruit will be the best to go to market, and help determine what labor will be required for harvest.
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